Shipping policy

Last updated: August 2026

We are committed to delivering your order safely and efficiently.

📦 Order Processing

  • Orders are processed within 2–4 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been shipped, you will receive a shipping confirmation with tracking information.

🇺🇸 United States Shipping

We currently offer shipping to the United States.

  • Estimated delivery time: 7–14 business days
  • Delivery times may vary depending on the destination, customs clearance, carrier delays, weather, or other circumstances beyond our control.
  • Tracking information will be provided once your package has been dispatched.

🌎 International Shipping

International shipping may be available for selected destinations.

Delivery times and shipping charges vary depending on the destination and shipping method selected at checkout.

💰 Shipping Charges

Shipping charges are calculated and displayed at checkout based on the delivery destination and selected shipping method.

Any applicable customs duties, import taxes, or additional fees imposed by the destination country are the responsibility of the customer unless otherwise stated.

📍 Address Accuracy

Please make sure your shipping address, phone number, and other delivery information are correct before placing your order.

We are not responsible for delays or failed deliveries caused by an incorrect or incomplete shipping address.

🔍 Tracking

Once your order is shipped, you will receive a tracking number via email or the contact information provided at checkout.

Please allow 24–48 hours for tracking information to become active.

📦 Lost, Damaged or Delayed Packages

If your package is delayed, lost, or arrives damaged, please contact us at fyp73019@gmail.com as soon as possible.

For damaged packages, we recommend taking photographs of the package and product before contacting us.

🚫 Customs & Import Duties

International orders may be subject to customs duties, taxes, or other import charges imposed by the destination country. These charges are not included in the product price or shipping fee unless explicitly stated.

Customers are responsible for any applicable customs or import charges.

📧 Contact Us

If you have any questions regarding your shipment, please contact us at:

Email: fyp73019@gmail.com
Store: HeritageAndHide